About
Highly accomplished Technology Architect and Program Manager with over three decades of experience driving transformative business solutions, from pioneering streaming media to establishing robust enterprise IT infrastructures. Expert in scaling operations, leading digital transformations, and architecting cutting-edge AI applications that integrate unique cultural values. Adept at bridging technical innovation with strategic business objectives across diverse industries.
Work
Sunset Beach, Oahu, US
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Summary
Led the conception, development, and market introduction of innovative AI-powered applications, strategically blending cutting-edge technology with Hawaiian cultural values to create a unique market position.
Highlights
Led the development and launch of a suite of 4 distinct AI applications (Hui Hui Mana'o, Olelo Ki-i, Kahe Wai Mana'o, Kahu Pono-ai) for consumers and small businesses, integrating advanced AI with Hawaiian cultural authenticity.
Architected comprehensive AI services for small businesses, focusing on workflow automation, data analysis, and dispute resolution, ensuring balanced AI assessments.
Established a unique market position by authentically integrating Hawaiian cultural values with cutting-edge AI technology, distinguishing offerings in a competitive landscape.
Drove innovation by bringing Silicon Valley methodologies and AI expertise to the Pacific region, fostering a new paradigm for culturally-conscious technology development.
San Francisco, CA, US
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Summary
Single-handedly spearheaded the digital transformation of a premier matchmaking company, overseeing all technology operations, infrastructure, and CRM development to support significant revenue and employee growth.
Highlights
Drove the company's digital transformation, single-handedly designing and launching the first website to establish a robust online presence for exclusive services.
Architected and built a comprehensive member database from the ground up, effectively managing thousands of clients and tens of thousands of profiles.
Scaled all technical operations and infrastructure from a startup phase to support 50+ employees and achieve $1M+/month in revenue, ensuring seamless business continuity and growth.
Developed an enterprise CRM system, evolving it from a foundational framework into a sophisticated platform that streamlined complex matchmaking operations and enhanced service delivery.
Created a suite of custom tools for sales teams and matchmakers, optimizing operations and improving service delivery efficiency by a measurable margin.
Served as the sole technology leader for 18 years, driving continuous innovation and digital adoption within a traditionally non-technical industry.
Seattle, WA, US
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Summary
Pioneered foundational systems for streaming media and established global technical presence as an early employee, playing a pivotal role in bringing internet video/audio to worldwide audiences.
Highlights
As early employee #50, built foundational systems crucial to the emergence of streaming media, significantly contributing to the company's pioneering efforts in internet technology.
Scaled the Tech Support department from inception, establishing comprehensive support infrastructure for revolutionary streaming technology products.
Architected and deployed a company-wide Internal Intranet, creating a centralized information hub that supported a rapidly growing organization.
Developed a comprehensive Tech Support Knowledgebase, which enabled efficient resolution of technical issues for emerging streaming media products, enhancing customer satisfaction.
Provided critical technical expertise as an International Sales Engineer, establishing RealNetworks' presence across Europe, Asia, and Latin America.
Introduced RealServer and RealPlayer technologies to global markets, serving as a key technical liaison between engineering and international sales teams.
Played a pivotal role in bringing streaming media technology to worldwide audiences during the dawn of internet video/audio, democratizing access to multimedia content.
Skills
IT Systems & Architecture
Websites, Databases, CRMs, Infrastructure Design, System Optimization, Automation, API Integration, Cloud Services, Data Pipelines.
AI & Machine Learning
AI Application Development, AI Solutions Architecture, AI Matchmaking, Natural Language Processing, Contextual Analysis, Workflow Automation.
Project & Program Management
Digital Transformation, Startup Scaling, Enterprise Growth, Strategic Technology Planning, Cross-functional Leadership, Product Development.
Sales & Business Development
International Sales, Market Positioning, Client Management, Service Delivery Optimization, Revenue Growth.
Streaming Media Technologies
Streaming Protocols, RealServer, RealPlayer, Internet Video/Audio.